1. 24x7 technical support and architectural guidance

Business Support gives you immediate access to Amazon Support Engineers, who are best leveraged when you have tactical questions or need an immediate answer. For example, if you need help connecting to an Amazon EC2 instance or help debugging an error message, create a case with business support. You can benefit from Business Support for free as part of AWS Activate.

• First, verify that your account is enrolled in Business Support. Open the support page and check that the top left of the page says “Support plan: Business.”
• When opening a support ticket, we recommend the call or click-to-chat options rather than the email-based ticketing option as the fastest way to get through to an engineer. Here’s the direct link where you can create a new case.
• Here is everything you need to know about AWS Support and how to get started. And here is all information about Business Support credits as part of AWS Activate program.

2. Business and Technical mentoring from AWS Startups experts

We have a team dedicated to startups which is made of former startups founders, CTO and investors. We are always happy to share our experience and advice. You can benefit from:

• Technical Office Hours:
  • Get guidance about which AWS services can meet your needs
  • Well-Architected-Review helps you build secure, high-performing, resilient, and efficient infrastructure for a variety of applications and workloads. Built around six pillars—operational excellence, security, reliability, performance efficiency, cost optimization, and sustainability—it provides a consistent approach for startups to evaluate architectures and implement scalable designs.
• Business Office Hours:
  • Get feedback about your pitch deck, identify investors and get introduced to the right ones.
  • Understand how you can benefit from the AWS partners and customers ecosystem.
  • Join the AWS Go-To-Market programs (more info here).

👉 Book your Office Hour here.

3. Register to events on the AWS Startup Loft

• Startup Academy: from tightening up your pitch deck to building your first MVP, early stage startups will learn the basics of launching and growing your business with the AWS Startup Academy.
• Startup Masterclass: For startups in scaling mode, AWS Startup Masterclass dives deep on the challenges of scaling rapidly. Learn first hand from AWS experts in this series of technical labs and deep dives.

👉 Check out all events on the Startup Loft.

4. Access subject matter experts

As part of our teams, with have:

• Industry specialists (ex: Healthcare Life Science, Fintech, B2B SaaS/ISV, Sustainability etc) who can help you with challenges specific to your industry (ex: HDS for Healthcare) and connect you to the ecosystem key players.