Martin Koiva (founder of Klaus, acquired by Zendesk, and former Head of Customer Support at Pipedrive) and Jeremy from Zendesk (our Community Partner) hosted a high-impact Collective Session on how to build world-class customer support from day one.

This session is designed for early-stage founders and operators who want to build deeply customer-centric businesses—and know that great support is not something you add later, but something you integrate from the start.

Martin scaled Klaus from 0 to exit by productizing support quality, and Jeremy has worked with hundreds of early-stage teams to embed Zendesk best practices from the beginning.

Recording:

Customer Support Session Aug 13 2025 Recording.mp4

Slides:

https://pitch.com/v/building-customer-support-as-a-growth-engine-k4bkwj